Welcome to Baahee’s FAQ page! Here, you’ll find answers to common questions about our bike rentals, purchases, and services. If you have further questions, feel free to contact us at support@baahee.com.
Baahee offers bike rentals and sales to suit your needs. You can choose from flexible weekly rental plans, 12-week subscription plans, or purchase bikes outright.
You are responsible for repair costs due to misuse or negligence. Repairs resulting from normal wear and tear are covered by Baahee. Unacceptable damage includes:
Dents or damage to the bike frame.
Broken or missing components.
Significant tyre or brake damage caused by misuse.
Payments are automatically deducted weekly for both Flexible and Subscription Plans. Ensure that your payment method is up-to-date to avoid disruptions.
For rentals, missed payments may result in the termination of your agreement and forfeiture of the £100 deposit. For purchases, late payments may incur penalties.
Rental bikes must be brought in for biweekly maintenance at a designated Baahee location. Failure to comply may result in termination of your rental agreement and forfeiture of the deposit.
Yes, all rental bikes are equipped with GPS tracking for security and operational purposes. Tampering with the GPS system is prohibited and may result in termination of the rental agreement and forfeiture of the deposit.
We comply with GDPR regulations and only use GPS data for theft recovery, maintenance, and operational purposes. Your data is never shared without your consent.
