Welcome to Baahee’s Privacy Policy. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, rent or purchase bikes, interact with us, or otherwise engage with our business.
By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our website or services.
1. Data We Collect
1.1 Personal Data : We collect various types of personal data depending on your interaction with us, including but not limited to:
Identity Data: Name, title, date of birth, government-issued identification numbers (e.g., driving licence, passport).
Contact Data: Email address, phone number, postal address.
Financial Data: Payment details, billing address, and transaction records.
Technical Data: IP address, browser type, operating system, device type, and usage data.
Profile Data: Username, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website and services.
Rental and Purchase Data: Details about bikes rented or purchased, rental agreements, transaction history, and any add-ons selected.
Tracking Data: Location and usage data of rented bikes, including tracking sticker coordinates, mileage, incident reports, and anti-theft data.
Maintenance Data: Records of biweekly servicing, repairs, and compliance with maintenance obligations.
Marketing and Communication Data: Your preferences for receiving marketing materials and communication preferences.
1.2 Non-Personal Data We may also collect aggregated or anonymised data that does not identify you directly, such as statistical or demographic data.
2. How We Collect Your Data
2.1 Direct Interactions
You provide personal data directly when you:
Create an account or use our services.
Rent or purchase Stride e-Bike or Snap e-Bike.
Complete forms or surveys.
Contact us via email, phone, or other channels.
2.2 Automated Technologies
We automatically collect certain data as you navigate our website using cookies, server logs, and similar technologies. For rented bikes, we collect location and usage data through tracking stickers. This data is used to ensure the safety, performance, and recovery of rented bikes in case of theft or loss.
2.3 Third-Party Sources
We may receive personal data about you from third parties, such as:
Analytics providers (e.g., Google Analytics).
Advertising networks.
Payment service providers.
3. How We Use Your Data
We process your personal data for the following purposes:
To provide, operate, and maintain our services.
To process payments and manage transactions.
To monitor, track, and ensure the safety and performance of rented bikes, including theft prevention and recovery.
To comply with biweekly maintenance obligations and ensure the bikes are in roadworthy condition.
To personalise and enhance your user experience.
To send you service-related communications.
To send marketing communications (if you have opted in).
To improve our website and services through analytics.
To comply with legal obligations and protect our legal rights.
4. Use of Tracking Data
We use tracking stickers to monitor the location and usage of rental bikes. servicing or repairs.
This data is collected for safety, operational efficiency, and theft prevention.
Renters cannotopt out of tracking technology during an active rental period.
Data is stored securely and only accessed when necessary for security, safety, or contractual enforcement. advertisements.
Bike Tracking Providers: For tracking and ensuring the safety of rented bikes.
We ensure that any third parties handling your data adhere to strict data protection standards.
5. Sharing Your Data
We may share your personal data with:
Service Providers: For payment processing, IT services, marketing, analytics, and bike servicing or repairs.
Legal Authorities: In cases of bike theft, damage, or legal compliance requirements.
Tracking Technology Providers: To assist with theft recovery and operational monitoring.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7.Data Retention
Tracking data is retained only as long as necessary for security and legal compliance. Data related to theft or contract violations may be retained for investigative purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to your personal data.
Erasure: Request deletion of your personal data.
Restriction: Request restriction of processing your data.
Objection: Object to processing your personal data for certain purposes.
Portability: Request transfer of your personal data to another service provider.
To exercise these rights, please contact us at team@baahee.com.
9. International Data Transfers
If you are located outside the UK, your personal data may be transferred to and processed in the UK, where data protection laws may differ. We ensure appropriate safeguards are in place for international transfers.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Baahee 124-128 City Rd, London EC1V 2NJ team@baahee.com
